Here’s where you will find information on known issues, their current status, their resolution, and alternatives until their resolution. We’ll keep this updated in real-time, incorporating feedback from both customers and Stylists.

Frequently Asked Questions

Open issues
Resolved issues
Updates
Videos

Week Day Updates 9/5/2024

Customer Service Updates:

  • Working on tickets from 9/5/2024
  • Returns received on 9/2 are being processed
 

Tech Updates:

Fixes Complete: 

  • 9/5 Email to Hostess when her party is closed is now active- email includes coupon code and expiration date. Email will not be sent if party is closed below the qualifying threshold (300 PQV)
  • 8/14 Email to Stylist Sponsor when new Stylist enrolls is now active
  • 8/1 Update to check out process to clarify when a customer does not have a Stylist and/or party selected
  • 8/1 Ability to search by Stylist’s name when selecting a customer in Stylist look up on Shopping Site
  • 7/26 New Stylist Welcome Email now displaying Sponsor information correctly (ID and Sponsor’s Name).
  • 7/26 Replacement orders and zero value orders are no longer giving volume- any zero volume orders placed prior to 7/26 may have had volume assigned that will be adjusted. 
  • 7/15 Customer order confirmation is sent to the Stylist who is receiving credit for the order and not necessarily their assigned Stylist. This comes into play currently when a customer shops in a party belonging to another Stylist.  
 
  • Outstanding Issues:
  • 9/5 Update to attribution rules programming currently in testing with developers. Customers will still be connected to their Stylist of choice (enroller), however, can shop using any other Stylist’s link or party link and the linked Stylist will receive the credit for the order. Any orders from that customer NOT placed with another Stylist’s link will default to give credit to her Stylist enroller.
  • 9/5 Programming for activity requirements 70% complete. Inactive Stylists did not auto convert to customers after May commission period was closed. This process will be automated and completed after each primary commission run (10th of each month).
  • 8/28 Very common first names are not populating all possible results in search on “Customer Report”. Submitted to developers for review.
  • 8/20 Some Stylists are not seeing their FitFinder list updated – email is being sent but csv file does not include all FitFinder results. Being reviewed with Tech.
  • 8/10 Development is currently working to adjust order display times in VO as they are ahead of PT. These display correctly internally just not in VO.
  • 7/3 Order History vs Transaction History not matching in cases where orders were moved or adjusted in volume. Commissions are paid off of the Order History, so this is visual issue. Fix is currently in development to match the reports up. 
  
 

Priorities: 

  • Order history search by SKU report in final stages of testing. When this goes live Stylists will have the ability to search for sku purchases made by customers in a specific time frame. 
  • Default order history report to customer orders vs personal orders (to go live with Order History Search by Sku report)
  • Return clawbacks- currently clawbacks are not live, and no volume or commissions are being withheld after a return happens. Development is working on completion of this programming.

Where can I find my customers?

All of your customers that have purchased within the last two years will still be connected to your account. Currently a report titled “Customers” within the “My Business Reports” of Virtual Office shows only your customers that have purchased since December 2023. This is being actively worked on. In the meantime, you can see all of your customers within the Detailed Geneaology Report. Click here to watch a short video on how to do this.

How do I log into the new website?

Visit rubyribbon.myvoffice.com to login to your Virtual Office. Here you can view your business reports, set up and manage parties, and place orders. If you have never logged into the NEW Virtual Office, you will need to activate your account by clicking “Create Account”. Your login information from the previous site will not work. 

How do I place an order for a customer?

Ideally, we’d like your customers to visit your personal website link (or hostess’ party link) to place their own order, however, we understand that’s just not possible in some cases. Make sure you are logged out of your account on the shopping page. Then visit your PWS link and click shop. You should see confirmation that you’re in the right place by your name on the top of the page. Sometimes this can take a moment to load, so be patient, or try refreshing. Once your name appears – IT’S TIME TO SHOP! Simply select the items your customer wants and add to cart. At check out, you enter your customer’s email address. If she has shopped with you on the previous system, make sure you’re using the same email address. Fill out the shipping and billing information and hit submit. Once you’ve completed the order, she will be able to return to your site, and using that email address login and create a password. Click here for a walkthrough video.

When can my hostess close her party and redeem rewards?

We’re working hard to turn this functionality on for both you and your hostesses. We will be turning this functionality LIVE on April 17th, by end of day. Check out the video posted below on how to close out a party and redeem rewards to see a step by step guide.

Where can i view my support tickets?

Support tickets can be viewed by logging into the Ruby Ribbon Help Center. You will see a listing of all submitted tickets from your account and their status. Please note: you must use the same email when submitting tickets in order for them to show in your Help Center. From the Help Center page, click “Sign In” in the top right hand corner. If you have never logged in, click “Emailed us for Support? Get a password” to set up the account. 

Training Videos
8 Videos