Welcome to the Connect App and Office Info Hub!
Here, you’ll find the latest updates on the Connect App and Office, including known issues, their current status, resolutions, and any available alternatives. We’re committed to keeping this page updated in real-time, with continuous improvements based on your feedback. Stay tuned for the latest!
MEET RUBY RIBBON UPDATE (as of 4/22)
We are experiencing some reporting challenges in regards to member webinar registrants. At this time, you’ll be unable to see which members (customers who have purchased) registered for Meet Ruby Ribbon, including the Summer Edition Call. Additionally, these members will not receive the reminder notifications and you will not receive the sponsor email update.
FOR CUSTOMER MEMBERS: Please share your MRR Live Link to get them access to the Meet Ruby Ribbon events, and encourage them to complete the Giveaway form.
LOCATE YOUR LIVE LINK:
- Login to VO > Click on Connect > Locate your links on the home page under “Referral Links”
- Login to the App > click on the three lines top right corner > Profile > Links.
Please note – this will not have an impact on the Giveaway submissions and it does not impact your ability to see which prospects (never shopped with RR) registered.
Frequently Asked Questions
Additional Resources
STATUS UPDATES AS OF 4/22/2025
Enhancements:
- New Leader Report in the Connect Office to show your team’s Level 1 – 3 activity inside the Connect App. Watch a short video on how to access and use this report.
Resolved Issues:
- 4/22 – Rewatched training videos will now count towards your daily activities.
- 4/16 – Daily actions that weren’t counting has been fully resolved! This glitch impacted 4/13 and 4/14, and just like we promised—we’ve given everyone an automatic WIN for both days and restored all streaks!
- 4/16 – Adding a new Prospect in Connect App, click save. When you go back in to that Prospect to send a message to, their contact information has been remove and is no longer available.
- 4/4 – Notifications inside the App now show accurately.
- 4/3 – Fit Finder survey results visible in Connect Office by going in to Contacts and either filtering for Fit Finder results, or, clicking on a contact and then FIT FINDER SELECTIONS. The pop up window will show the most recent results of the customers fit finder form.
- 3/18 – Back button after adding new contact is broken.
- 3/18 – Social sharing is showing complete for the day in the app, but on the backend, it’s not counting so your streak isn’t accurate.
- 2/25 Training videos completed in the Office will count towards goals in the App.
- Improved language for a better UX for Stylist login and/or password reset flow.
- Calls now count towards new convos and follow- ups.
- Daily actions might not register even though goals are set (workaround – go back into the Goals page and click home/save). You should no longer need to do the workaround listed.
- Facebook Messenger opening up to the wrong contact — this is due to incorrect profile link added into the Prospects profile.
- Improved language for a better UX for Stylist login and/or password reset flow.
- Daily Streak reset and show 0 until actions taken and you’ve won the day then it resets to show your correct streak days.
- No follow-ups are shown for the TOP 3 ACTIONS.
- IN QA Member Triggered Actions – refining of who shows up and for what reason
- Contact buttons not currently active (grey) due to it not pulling the right phone number field in the database
- Showing customers as “not logged in”
Suggestions & Enhancements Requested:
- Member actions to count towards daily goals.
- Snooze or delete option in the Top 3 Actions to allow for bypassing of a contact.
- Push Notification to remind Stylists to get into the app for the day and take action.
Feel free to submit enhancements and feature suggestions into Customer Support.
What is Connect?
Connect is like having your sponsor or Livvy Cunningham right in your pocket, always there when you need them. This essential app makes running your business easier than ever, with features that simplify tasks with just a few taps. With Ruby Ribbon Connect, you can send pre-written or custom text messages, set up automated responses, easily share product videos, and track your goals to stay on target. Plus, this is available for all Stylists FREE! Make managing your business smoother and more efficient with Connect today!
Where can I get my Connect login information?
An email was sent to all Stylists on Oct 30, 2024 from mail@rubyribbon.me with the subject line “Ruby Ribbon Connect”. New Stylists (Stylists enrolled after 10/30/2024) receive this email on the same day they enrolled as a Stylist.
How do I login to Connect App on Mobile?
Download the appropriate app for your cell phone with the following links.
To login, use your Stylist ID and password (NOT YOUR EMAIL). If you cannot recall your password, refer to the initial Connect email or reset your password.
Is my login for Connect the same as my Virtual Office login?
Stylist’s Ruby Ribbon VO password is not the same as the password for Connect. Of course, they can change the password to match their VO password, but these are two separate systems.
What is the difference between the App & Connect Office?
The app is intended for all of your 1 to 1 conversations, whereas the Connect Office is intended for 1 to many conversations. Review the Connect App Vs. Office document HERE.